Page 2 - The Clare Connection_Winter 2020 Flipbook

LETTER FROM
KYLE
Kyle Exline, Executive Director
Gold Coast Retirement Living Your Way
55 E. Pearson Street | Chicago, IL 60611 We’re looking forward to another great year for The Clare. As always, our
312.784.8100 | info@theclare.com
www.theclare.com
Editor: Kourtney Liepelt
Strategic Communications
& Relations Manager
Designer: David Hunter
www.dhdd.net
Copyright ©2020
The Clare once again has several significant
upcoming projects, and each department is
always working to improve services.
R eady or not, 2020 is off and running. Starting a new year is always exciting,
as it allows you to reset goals and develop strategic plans for the upcoming
year. The Clare once again has several significant upcoming projects, and each
department is always working to improve services.
Renovations
The Clare’s biggest project over the next few years involves exterior work
on the building. As the community is now over 10 years old, it’s natural that
it has endured cracks and other façade imperfections that now need to be
addressed. This is a major project that is still in the planning phases. In 2020,
we anticipate that repair work will begin in the garage to help fix our drainage
system and repair cracks in the concrete, but overall, completing all façade
repairs will take 3 to 5 years.
Inside The Clare, the focus will be on the Oxford Room. This space is one of the
last common areas that still has original carpet and furniture. While it has held
up remarkably well, we do need to make changes to get us through the next
10 years. This project is similarly still in the planning phases, but we expect it
will start to unfold this summer. Residents will take a greater role in this design
work to ensure we are thoughtful on changes we make.
Another pending project is updating the hallways of each residential floor
from 21 to 52. As you can imagine, this is another complex project that requires
significant planning. I anticipate a 2020 start, but there’s always the possibility
that this particular project gets pushed, depending on the progress of others.
Finally, in The Terraces, we will make updates to the Assisted Living floors and
the 16th floor this year, as well.
Resident Satisfaction Survey
Originally, we planned to conduct this survey last fall, but with the ownership
changes, we were pressed on time to properly roll out the survey. However,
we do plan to conduct it this spring. This survey asks questions on every
department and service that we offer, and our goal is for everyone to complete
a survey. The results we receive help us to identify which areas are performing
well and what needs more attention. I look at the survey like a report card,
as it gives us a good snapshot of our resident opinions and pushes us to
continuously improve.
community thrives with resident feedback and communication. Never hesitate
to contact me directly at kexline@theclare.com or (312) 784-8001.