Page 2 - The Clare Connection_Fall 2017_Flipbook

2 2 CLARE CONNECTION
Letter from Kyle
We Heard You
I WANT TO THANK YOU for your feedback on our
most recent resident satisfaction survey. As you know,
we conduct this survey every two years to collect data
on what is working well in our community and find out
where we need to improve. This year’s survey was very
successful and showed tremendous progress in many
categories. Naturally, we spend time celebrating positive
scores, but we are also focused on addressing certain
concerns you identified on the survey. I wanted to share
some highlights of what we are doing to continue to
exceed your expectations.
Food and Beverage
Our Food and Beverage team received solid scores and
posted significant improvements from previous surveys.
However, this year’s survey indicated our menu needs to
change more frequently and feature a greater variety of
options. Director of Dining Services Francesco Tardio,
Executive Chef Hagop Hagopian and the Dining Committee
have come together to brainstorm solutions and came
up with a couple of innovative ideas. A few weeks ago,
you might have noticed a new menu that includes both
a dietician and resident selection. We are also rotating
items more frequently with the goal of keeping the menu
fresh. In these ways, among others, we’re seeking to keep
you satisfied with your dining choices here at The Clare.
The Bistro at The Clare
Transportation
Demand for our transportation program continues to
increase. We have two town cars and a bus, and these
vehicles have not been enough to keep up with resident
requests for rides. As a result, we partnered with Lyft
to provide on-demand transportation for medical
appointments. In September alone, over 350 rides were
completed with Lyft. This has allowed us to extend hours
for our town cars and offer more trips on the bus, including
new routes to several stores on Thursdays.
Environmental Services
While Environmental Services scored relatively strong
in this year’s resident satisfaction survey, there were still
comments related to common area cleanliness we want to
address. In some parts of the building, the carpet needs
to be replaced, and the Ambassador Lounge is scheduled
for a makeover next spring. At the beginning of 2018, we
are also adding a Housekeeping Supervisor to support
Director of Environmental Services Emmanuelle Schott
and her team. This individual will be responsible for quality
checks to ensure we are keeping common areas as clean
as possible. We want you to be proud of where you live,
and we sincerely hope these efforts will ensure that you
always are.
These are just a few of the items we are working on
following this year’s resident satisfaction survey results.
Of course, please continue to keep us informed of any
concerns or ideas so we can better serve you. Thank you
for your support!
KYLE EXLINE, Executive Director
55 E. Pearson Street | Chicago, IL 60611
312.784.8100 | info@theclare.com
www.theclare.com
The Clare Connection is produced quarterly.
Editor: KOURTNEY LIEPELT
Strategic Communications
& Relations Manager
Gold Coast Designer: DAVID HUNTER
Retirement Living www.dhdd.net
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Copyright ©2017