Page 2 - The Clare Connection_Summer 2018

2 2 CLARE CONNECTION

Letter from Kyle

Progress on 2018 Goals

IT IS HARD TO BELIEVE, but we are more than half way
through 2018. Each year, we set community goals for what
we want to accomplish in the months ahead. At this point,
it is beneficial to take a fresh look at what we have we
completed and what we are still working on.
Employee Satisfaction
One of our biggest goals in 2018 is focusing on our employee
morale and development. We want The Clare to be the
employer of choice in the industry and in Chicago. Year
over year, we continue to see reduced employee turnover Suzanne Turner, Sheila Rock, Kay Hart, Camille Tracer and Happy Pross
serve the staff at the 2018 Employee Appreciation Breakfast .
and increased tenure. Keeping high-quality employees
allows us to be more efficient and provide better service 100% Occupancy
to the residents. This year, we made it a priority to promote Nearly six years ago, The Clare was sold to our current
internal candidates when positions open within different owners, Senior Care Development, LLC. At the time of the
departments. In the past few months, we have promoted sale, The Clare was at 34% occupancy. A major milestone for
nearly a dozen employees into supervisory positions or us was to reach 100% occupied. From day one, it has been
lead roles. a focus for our entire team. This year, we hit 97% occupied,
and we anticipate hitting the elusive 100% before the end
What’s more, we are also currently working on developing of the year. Currently, we have approximately 370 residents
a Leadership Academy for staff to learn more about The
Clare and other business skills. We hope this will help to living at The Clare with nearly 230 staff members. We are
incredibly proud of the community we have become and
keep fostering future leaders of The Clare.
are grateful to serve our residents and staff.
Lastly, the residents have pitched in tremendously. Overall, I would say we are making significant progress on
Every year, they put together an Employee Appreciation the goals we created at the start of 2018. We look forward
Breakfast to show their gratitude for all that our staff does. to what the rest of the year has in store!
The Clare Foundation also continues to support employees
and their families in going to school and handing out end-
of-year gifts to hourly employees. These acts of kindness
are significant drivers of employee satisfaction. Thank you!
Renovations KYLE EXLINE, Executive Director
It would not be a normal year at The Clare without some
work being done to fix up common spaces. We originally 55 E. Pearson Street | Chicago, IL 60611
312.784.8100 | info@theclare.com
planned to renovate The Lounge Bar on the 17th floor, www.theclare.com
but we have since decided to delay that project until the The Clare Connection is produced quarterly.
beginning of 2019. However, we have moved forward with Editor: KOURTNEY LIEPELT
work in The Terraces. Two additional private rooms are Strategic Communications
being added to the 10th and 12th floors to increase our & Relations Manager
Gold Coast
capacity in skilled nursing. This project will be finished in Retirement Living Designer: DAVID HUNTER
www.dhdd.net
the next month, and we then look to replace the flooring Your Way Copyright ©2018
on all of the skilled nursing floors.