Page 2 - The Clare Connection_Spring 2018 Flipbook

2 2 CLARE CONNECTION

Letter from Kyle

A Shift in Focus

FOR THE LAST SEVERAL YEARS, The Clare has been
focused on moving in new residents and selling unoccupied
apartments. Last year, we moved in more than 60 new
residents and finished the year at 96% occupancy. This is a
major accomplishment! Kudos to our Sales and Marketing
department for all their hard work. Such success means
The Clare has begun to shift to stabilization mode, in which
we can turn our attention toward cleaning up operations
and spending more energy on making The Clare the best
possible place to live. With that, I thought I would share
our main priorities for 2018.
Resident Satisfaction

Resident satisfaction continues to be the primary focus
point for The Clare. Constantly evaluating and improving
your experience at The Clare is critical to our long-term
success. Last year, we conducted a satisfaction survey that
gave us insights on areas to improve. This has resulted in KUDOS cards posted in the Employee Lounge .
several changes this year. For one, the Director team is We are dedicated to always challenging the status quo,
now holding monthly focus groups (called Kaffeeklatsch) whether that be in terms of amenities and services or
to get additional feedback and ideas from the residents. how we handle our employees. The Clare has been
The renovation to The Ambassador Lounge on the 17th successful by being unique and trying new things.
floor is also set to boost the overall resident experience in I look for that to continue in the next year, and I always
what is one of our most popular spaces. We will continue appreciate your ideas.
with the mindset of listening to your requests and then
working to make the suggestions a reality.
Employee Satisfaction

Significant emphasis has been placed on employee KYLE EXLINE, Executive Director
satisfaction over the last several years. The workforce is
very competitive, and finding quality employees is harder
than ever. It’s imperative that we create an environment 55 E. Pearson Street | Chicago, IL 60611
for our employees to thrive and feel appreciated. In 312.784.8100 | info@theclare.com
order to do so, we are looking to add increased training www.theclare.com
programs for our staff. This way, they can achieve the skills The Clare Connection is produced quarterly.
necessary to take on additional responsibilities. We plan Editor: KOURTNEY LIEPELT
to conduct an employee satisfaction survey this year, as Strategic Communications
& Relations Manager
well, to learn more about where we can improve. In the Gold Coast Designer: DAVID HUNTER
meantime, please make sure to fill out a KUDOS card to Retirement Living www.dhdd.net
Your Way
recognize staff members who go above and beyond. Our Copyright ©2018
staff certainly appreciates it.