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FALL 2018
                                                                                                              Issue 212



                                    CONNECTION








                                    The Clare Team: Our Best Selling Point


                                    ASK RESIDENTS about the best part of       demonstrating the opportunity available
                                    living at The Clare, and more  often than   for them to climb the ladder. And this
                                    not, they’ll say it’s the employees.       opportunity typically translates into lower
                                    Fostering this kind of resident satisfaction   turnover rates, meaning more of the same,
                                    starts from the very beginning of the hiring   familiar faces around the community for
                                    process with candidate selection.          residents.
                                                                               “Career development and advancement
                                    “Our motto is that you can teach skills, but
                                    having a pleasant personality and a happy   are key to employee engagement,” Human
                                    disposition is priceless,” Human Resources   Resources Director  Michael Plowman
                                    Manager Angel Gray says. “Our team has a   says.  “When  an  employee  isn’t  fulfilled  in
                                    zest for life no matter what is going on in   their  own  career,  they  will  begin  looking
     CONTENTS                                                                  elsewhere. If an organization’s focus is to
                                    their lives. They bring their happy selves to
     Letter from Kyle . . . . . . . . . 2  work, and that is very contagious.”  educate and motivate, there is a better
                                                                                   chance that the employee will choose
     News from Your                                                                to stay and grow with the company.”
     Council & Committees . . . 3
                                                                                   Employees themselves attest to this.
     Resident News . . . . . . . . .  . 4                                          Over the summer, a video company
     Artist Profile . . . . . . . . . . .  . 6                                     came on site to film a day in the life of
     Resident Profile . . . . . . . .  . 8                                         an employee at The Clare, and those
     Around The Clare  . . . . .  . 10                                             featured expressed  their dedication
                                                                                   to and passion for the residents and
     Department Updates  . . . 12                                                  the community.
                                                                                   “I look after them as if they’re my own
                                                                                   family,” Lead Driver  Shanette Wells
                                                                                   says in one video. “We pick up little
                                                                                   things, and we hold onto them until
                                     The Clare recognized a group of employees for their service   we see them the next time so they
                                     at a 5-Year Award event .                     know we’re paying attention to them.”

                                    Once hired, Clare employees have access    The Clare also recently administered an
                                    to a number of benefits to enhance their   employee satisfaction survey, which Michael
                                    careers and keep them engaged at work.     notes is a key element in establishing and
                                    Employee events,  all  staff  meetings,    maintaining a positive work environment –
                                    tuition reimbursement and more keep        and  in  turn,  a  positive community  setting
                                    The Clare team connected and moving        for residents.
                                    toward their goals. Residents contribute,   “When employees are satisfied in their
                                    as well, through efforts such as an annual   jobs, they are more likely to go above and
                                    Employee Appreciation Breakfast and The    beyond their responsibilities,” Michael says.
                                    Clare Gift Trust administered by The Clare   “They are likely to be more productive.”
                                    Charitable Foundation, to which residents   “When employees are treated with respect,
                                    donate for holiday gifts to hourly and part-  get regular recognition for their hard work,
                                    time employees.
                                                                               are  offered  benefits  and  compensations
                                    Career advancement, in particular, has     and have positive management, they are
                                    been a main focus for The Clare. In the    usually very happy with their employer
                                    past year, 14 employees have taken on new   and tend to put in more effort to make the
                                    roles and responsibilities in the community,   company successful,” Angel adds.
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