Clare Management Company Ranks Highest in Customer Satisfaction in J.D. Power 2019 U.S. Senior Living Study
Residents of The Clare and Life Care Services’ 130-plus communities across the United States are the most satisfied among eight of the largest senior living operators.
The Clare’s management company Life Care Services, an LCS Company, ranked highest in customer satisfaction among industry competitors, according to the J.D. Power 2019 U.S. Senior Living Study. In fact, Life Care Services achieved top marks in all seven study factors:
– Resident services and activities
– Community staff
– Food and beverage
– New resident orientation
– Resident cost
– Community and grounds
– Resident apartment unit
Overall, Life Care Services, the nation’s second-largest senior living operator, scored 843 on a 1,000-point scale. This is 49 index points more than the second-place operator.
“The J.D. Power award represents the voice of the senior living customer, and I can’t think of a more important voice than that of the residents we serve,” LCS President and CEO Joel Nelson said in a statement. “I continue to be inspired by the passion our employees have for our industry and for the seniors they serve. We are grateful and humbled by this honor.”
At The Clare, we certainly mirror this resident-first mentality in our day-to-day operations.
“Our primary focus in everything we do is satisfying the residents and our customers,” Executive Director Kyle Exline says. “For us, this award validates our philosophy and how we run senior communities. Doing right by our residents is always the best thing to do.”
The J.D. Power 2019 U.S. Senior Living Study includes responses from 3,021 residents, family members and friends of residents in independent living, assisted living or memory care communities across the United States. A total of 441 surveys were completed for Life Care Services.